Hayley Marshall Counselling & Psychotherapy

How do we get started?

After your initial contact (by phone or E mail), we agree to meet for a first session. This is an opportunity for you to tell me more about yourself and your current difficulties, and to check if you feel comfortable with me. It is also a chance for me to check that I am able to offer you the help that you need.
If at the end of this ,we are both happy to proceed, we can arrange further sessions, or you can take time to think about things further. You are under no obligation to continue.
However,if at this point I do not think I have the skills needed to help you, then I will talk with you about other possible options.

How long is each session?

Each session lasts for 55 minutes.


How often will I need to attend?

Certainly, initially I like to see people once a week. This is an important requirement for building the solid working relationship usually needed to help people explore and work through most presenting issues. At a later point we may negotiate less frequent meetings, depending on how things are going.




How much will the sessions cost?

My charge is currently £45 for a session (same charge for the initial meeting). This is reviewed annually in September.
I ask you to pay at the beginning of each session, either by cheque or with cash. Please note, I do not invoice insurance companies or accept credit or debit cards.


Do you charge for cancellations?

Yes. As I have a very full schedule, I ask you to agree to give me a full week's notice, or otherwise expect to pay me for the time I set aside to see you, whatever the reason for your cancellation.


How many sessions will I need?

This is not something we can predict at the outset. Essentially, we will work for as long as is necessary for you to resolve the issues you came with. However this is mutually negotiable, and so, we will review our work regularly to check that you are receiving the therapy that is right for you. Of course, you are free to end at any stage.


What happens when I want to stop coming?

We will negotiate an ending period, which, depending on the length of time you have been attending and your requirements, may be anything from 1 session to a few months. I usually suggest that we end our work face to face in a session though, rather than over the phone/E mail etc. This closes our work cleanly rather than leaving any loose ends, and gives you a chance to face any difficulties surfacing at this stage.